Safe Gambling Practices and Self-Exclusion Measures
The Company firmly believes that online gambling should be regarded solely as a form of entertainment and must never be considered a means of earning a livelihood. We support players who share this understanding and treat gambling as a recreational activity.
To promote responsible gambling, the Company has established guidelines to raise awareness of the risks associated with excessive gambling. These guidelines highlight the dangers of compulsive gambling, emphasize the importance of preventing underage gambling, and inform players about self-exclusion and other responsible gambling tools.
A core principle of responsible gambling is preventing underage access. By registering on the Website and creating an account, users confirm that they meet the minimum legal gambling age of 18 or higher, depending on jurisdictional requirements. The Company prohibits anyone under this age from using its services and reserves the right to verify age and suspend accounts pending verification. Accounts found to belong to underage users will be terminated, winnings forfeited, and potentially reported to authorities. The same applies if underage users access the site using someone else’s identity.
For households with minors, the Company advises players to install reputable filtering and control software, such as NetNanny or BetBlocker, avoid saving login credentials, and restrict minors’ access to personal identification or financial documents.
The Company recognizes that some players may struggle to manage their gambling habits and finances. To support responsible play, we urge players to:
Avoid borrowing money for gambling to prevent financial hardship.
Treat gambling as a leisure activity, not a source of income.
Gamble only with funds they can afford to lose.
Set and adhere to loss limits before betting.
Monitor time and money spent gambling.
Refrain from gambling while stressed, intoxicated, or depressed.
Avoid chasing losses.
Balance gambling with other leisure activities and take regular breaks.
Utilize available self-limitation tools.
Use self-exclusion options and seek support when needed.
To help identify potential gambling problems, players should consider these questions:
Have you missed work or school to gamble?
Have you neglected family responsibilities due to gambling?
Have you sold possessions or borrowed money to continue gambling?
Have you lied about your gambling habits?
Do you feel compelled to recover losses quickly?
If a player answers “yes” to any question, the Company strongly recommends seeking help from professional organizations.
Additionally, the Company encourages players to complete self-assessments via tools like the GamCare Self-Assessment Tool or Gamblers Anonymous 20 Questions to better understand their gambling behavior.
Players who identify gambling-related issues are encouraged to use the Company’s responsible gambling features, including:
Self-exclusion: Temporarily or permanently block access to the site by contacting support via email at
[email protected] .Upon confirmation, the account will be suspended, and promotional communications will cease. Requests via live chat are not accepted.
Cool-down periods: Short breaks from gambling lasting from 1 to 48 hours, during which deposits, bets, and gameplay are suspended but withdrawals remain available.
Deposit limits: Set maximum deposit amounts over periods ranging from 24 hours to one week. Limits cannot be increased during the set period but may be decreased.
Betting limits: Restrict bet sizes for similar periods, with the same rules as deposit limits.
Loss limits: Establish the maximum amount a player can lose within a specified timeframe.
Session time limits: Control the length of gambling sessions.
Gambling history: Access detailed records of all transactions, deposits, and withdrawals to monitor activity.
Beyond Company tools, players are encouraged to seek external support from organizations like Gamblers Anonymous or Gambling Therapy.
Self-exclusion requests require players to settle all active bets and withdraw any remaining balance before activation. Once self-excluded, players cannot access their account, create new accounts, or perform any transactions until the exclusion period ends or the account is reactivated. The Company may refuse reactivation requests without providing reasons.
For those opting for indefinite self-exclusion, reactivation is at the Company’s discretion.
Players are also advised to apply self-exclusion measures across other gambling platforms they use to ensure comprehensive control.
The Company strongly supports seeking professional counseling to address gambling-related challenges, reinforcing the use of services such as Gamblers Anonymous and Gambling Therapy during self-exclusion periods.
