Terms and Conditions
Last Updated: November 12,2024
1. Introduction and General Information
1.1. Hook.Casino (referred to as the “Website,” “Operator,” “Company,” or “We”).
1.2. The Company operates under a valid license.
1.3. These Terms and Conditions, along with any related policies or rules applicable to our gaming and betting services (collectively referred to as the “Terms”), govern your use of the games or betting software (“Software” or “Games”) provided via the Website. This includes all associated software licensed to the Company and accessible through internet links, URLs, mobile apps, or other platforms (“Services”). References to “you,” “your,” “customer,” “user,” or “player” apply to any individual using or accessing the Website or its services, whether registered or not.
1.4. By accessing, visiting, or using any part of the Website, its sub-domains, or mobile applications, or by creating an account, you agree to abide by these Terms and acknowledge that you have read and understood them.
1.5. You should review the Terms thoroughly. If you disagree or cannot accept them, you must refrain from using the Website.
1.6. We reserve the right to update these Terms periodically for various reasons, including legal or regulatory compliance. The latest version will always be available on the Website. Continued use after changes implies acceptance of the updated Terms.
1.7. Specific game rules and software conditions linked on the Website are incorporated into these Terms by reference.
2. License and Intellectual Property
2.1. These Terms grant you a limited, non-exclusive, non-transferable license to use the Website and access the Software for personal purposes through any internet-connected device.
2.2. All intellectual property rights in the Website, Software, and Services—including copyrights, trademarks, and organizational structure—are solely owned by the Company or its licensors. You may not copy, distribute, modify, decompile, or otherwise misuse the Software or Services in any way.
2.3. The Company retains all rights not explicitly granted to you. You are liable for any costs or damages resulting from unauthorized use and must report any such misuse immediately.
2.4. All implied rights are reserved. Any unauthorized usage may result in liability, and the Company must be notified if you discover any breaches.
3. Your Account
3.1. Legal Requirements
3.1.1. An “Account” refers to a user profile registered by you on the Website. By registering, you confirm that you are at least 18 years old or meet the minimum legal age as defined by your jurisdiction. You are solely responsible for ensuring that online gambling is legal in your country. Individuals under 18 are strictly prohibited from using the Website.
3.1.2. Users from certain jurisdictions (including the USA, UK, France, and FATF blacklisted nations) are not permitted to register or use the Website. We reserve the right to deny access to other regions at our discretion.
3.2. Account Registration
3.2.1. To place bets, play games, or deposit funds, you must register an Account.
3.2.2. Registration requires accurate personal information, including your phone number, email, username, and password.
3.2.3. You must use your legal name. We reserve the right to verify all information provided. Changes to personal details may be allowed for valid reasons upon request.
3.2.4. Keep your login credentials secure. We are not responsible for unauthorized access resulting from shared credentials. We will never request your password.
3.2.5. Employees and affiliates of the Company or its service providers are prohibited from registering. Violation leads to account suspension and forfeiture of winnings.
3.2.6. Accounts and any associated rights cannot be transferred, sold, or used by third parties.
3.3. Account Issues
3.3.1. Protect your credentials. Use the “Forgot Password” feature if needed.
3.3.2. Report any suspicion of unauthorized access or unfair advantage to the Company.
3.3.3. We may cancel or void bets if:
The user influences event outcomes;
Website rules are bypassed;
Illegal actions affect bet outcomes;
Odds change drastically due to public announcements;
Technical issues affect bet placement;
Errors or force majeure cause incorrect processing.
3.3.4. We reserve the right to close or suspend duplicate accounts, including those using the same IP or payment method.
3.3.5. Two-factor authentication may be offered for added security, and it's your responsibility to protect your login information.
3.4. Warranties on Registration
By creating an Account, you confirm:
You meet the legal age and eligibility criteria.
You’re using the Website for personal entertainment only.
You’re not using the services on behalf of others.
You are not from restricted jurisdictions.
Your information is accurate and up to date.
You’re responsible for taxes on winnings.
Deposited funds are lawfully sourced.
You understand the risk of loss.
You will not engage in fraudulent or collusive activity.
You use only personal, authorized financial instruments.
Software is used solely for personal, lawful play.
You will interact respectfully with others.
You do not use VPNs or proxies to hide your location.
3.5. Account Closure
3.5.1. You may close your Account anytime by contacting support, ensuring no active bets remain. Please inform us if your reason relates to problem gambling.
3.5.2. Permanent closures last 30 days before reactivation is allowed.
3.5.3. We will determine the method of refund at our discretion.
3.5.4. We can terminate accounts without explanation and refund any balance after deductions.
3.5.5. Bonuses not used within 30 days may be removed.
3.5.6. Suspected fraud may result in withheld withdrawals and account suspension.
3.5.7. Accounts identified as “bonus abusers” may be suspended, with bonuses and winnings forfeited.
4. Deposits
4.1. To play for real money, you must deposit your own legally obtained funds using approved methods. Additional verification may be requested.
4.2. Supported currencies depend on your location. Options are shown during the deposit process.
4.3. The Company is not a bank, does not offer interest, and is not part of any insurance system.
4.4. All transactions occur in your selected currency.
4.5. We may set deposit limits depending on payment method, account status, or other criteria.
4.6. Funds appear in your Account once processing is complete.
4.7. Only use personal payment methods. Deposits from business or third-party sources may be voided.
4.8. Mistakenly credited funds must be reported immediately or they will be void.
4.9. Deposits must be made for gameplay only. Improper use may lead to cancellation or reporting to authorities.
4.10. Notify us of any changes in payment details.
4.11. Chargebacks or reversals are prohibited and are your responsibility if they occur.
4.12. We are not responsible for losses due to currency fluctuations.
4.13. Deposits may be processed by third-party providers.
4.14. For cryptocurrency, always use updated wallet addresses confirmed by support. Using outdated wallets without confirmation may result in lost funds.
5. Bets
5.1. You can only place bets using available funds in your Account.
5.2. If your balance is insufficient, you will be unable to place a bet. It’s your responsibility to manage your balance.
5.3. You may not bet more than your current balance or beyond established limits.
5.4. We are not responsible for losses due to misunderstanding of games or rules.
5.5. You accept full responsibility for gambling losses and cannot hold the Company liable.
5.6. Winnings may be used for further betting or withdrawn at your discretion.
5.7. The maximum daily winnings are capped at €100,000 (or currency equivalent). Any excess will be adjusted accordingly.
6. Withdrawals
6.1: You may need to provide ID (KYC documents) for your first withdrawal.
6.2: Withdrawal limits per transaction may change at any time without notice.
6.3: You must meet all wagering conditions before a withdrawal is processed.
6.4: Bonus funds and funds from unfinished games cannot be withdrawn.
6.5: If your total bets are less than your last deposit, your withdrawal may be denied. You must wager your deposit at least once.
6.6: Withdrawals usually take up to 3 banking days, but may be delayed.
6.7: You can’t withdraw more than your current account balance.
6.8: Canceling a withdrawal returns funds to your account; losses after cancellation aren’t our responsibility.
6.10: No refunds for gameplay. Real money is used instantly once a game starts.
6.11: One pending withdrawal per payment method at a time. One withdrawal per 24 hours.
6.12: Mistakenly credited funds are not yours and must be returned. If withdrawn, it becomes a debt owed to us.
6.13: Minimum withdrawal: €100. Daily limit: €1,000. Weekly limit: €2,000.
6.14: All games consume funds instantly; refunds or reversals are not available.
7. Bonuses
7.1: Bonuses/promotions have specific terms. By joining, you agree to them.
7.2: Forfeited/deactivated bonuses can’t be reactivated.
7.3: Bonuses may be removed from inactive accounts.
7.4: You may need to wager part of your own deposit before using bonus funds.
7.5: Bonuses may have withdrawal restrictions. Early withdrawals may forfeit bonus and winnings.
7.6. Gaming with active bonuses is restricted in the next slots: 1429 Uncharted Seas, 2 Million B.C., Blood Suckers, Blood Suckers II, Book of Oz,Break Da Bank Again, Bust The Bank, Castle Builder, Castle Builder II (2), Creature from the Black Lagoon, Dead or Alive II, Dr. Jekyll & Mr. Hyde, Sugar Rush, Flowers, Flowers Christmas, Fruits Go Bananas, Jumbo Joker, Four Lucky Clover, Medusa, Medusa II, Mega Joker, Pinocchio, , The Reel Steal, Robin Hood’s Wild Forest, Secret of Dead, Secrets Of Atlantis, Spooky Carnival, Super Lucky Frog, Super Lucky Charms, Ninja Ways, Mystery Joker, Sushi Bar, Demi Gods 3, Extra Juicy, The Tipsy Tourist, The Angler, Bork the Berzerker, Book of Dead, John Hunter and the Tomb of the Scarab Queen,Plinko, Golden Plinko, Aviator, Gypsy Rose, Carnival Bonanza, Buffalo King Megaways, After Night Falls, Wild Spirit, 7 Supernova Fruits, Sweet Bonanza, Gonzo's Quest, Joker Chase, Narcos Mexico, Mines,Big Bass Splash, Fortunes of Sparta, The True Sheriff, Mamma Mia,Fruit Machine Megabonus, Joker Slot, Big Bad Wolf, King of Slots, Coins of Egypt, Demon Jack 27, Good Girl,Bad Girl, Big Bass Bonanza,Three Musketeers, Tiger's Claw, Tree Of Fortune, Victorious, The Dog House, The Dog House Megaways, Cubes 2, Leprechaun Riches, Wild Chicago, King Arthur, Pimped, Wild Swarm, Captain's Quest Treasure Island, Barber Shop Uncut, GEMIX,GEMIX 2, Motörhead Slot, Puppy Love PLUS, Black Mamba, Aztec Magic Deluxe, Neon Links, Rise of Olympus, Moon Princess, True Illusions, Ring of Odin, Testament, Wild Turkey, Dragon Tiger,Thor: Hammer Time, Starlight Princess, Madame Destiny Megaways, Fruit Mania, Back To Venus, Wanted Dead or a Wild, Bamboo Rush, Myth, Dazzle Me, Fortune Rangers Slot, Warlords Slots, Football, Arcane Reel Chaos Slot, Money Train 2, Spellcast, All live casino games as well as crash games and table games.
7.7: Winnings are based on the event result at the time of settlement.
7.8: Non-deposit/free bonuses have a max withdrawal of €100 or 2x the bonus (whichever is more). Abuse can lead to bans or fund confiscation.
7.9: Only one bonus active at a time. Bonuses must be wagered before withdrawal. Not all bets count towards wagering. Activating in-game features (e.g., bonus buys) while a bonus is active is not allowed.
7.10: Bonus winnings are capped at 10x the bonus amount. Any abuse may result in forfeited funds and account closure.
7.14–7.15: Each bonus is for a specific product (live casino, slots). Using bonuses outside allowed games results in forfeiture.
7.16: Max allowed bet while wagering a bonus is €2. Higher bets void winnings.
8. KYC (Know Your Customer)
8.1–8.4: We verify identities to prevent fraud and money laundering using three levels: Simplified (SDD), Customer (CDD), and Enhanced (EDD) Due Diligence.
8.5–8.6: KYC is required if lifetime deposits exceed €2,000, upon withdrawal, or if suspicious activity occurs. Required documents: ID, selfie with ID, address proof, payment method, and possibly source of funds.
9. Abuse and Prohibited Practices
Strictly prohibited actions include:
Providing false details or IDs
Using someone else’s payment/account info
Fraud, collusion, hacking, or exploiting bugs
Multi-accounting or bonus abuse
Playing underage
Chargebacks
Any illegal or suspicious behavior
Consequences: Voided bets/winnings, account closure, withheld payments, and possible reporting to authorities.
10. Software Errors
10.1–10.3: Errors in software or odds may void bets. If overpaid, we can correct your balance or recover funds.
10.4: We’re not liable for technical issues or downtime. Refunds are discretionary.
11. Liability
11.1–11.3: You use the site at your own risk. We don’t guarantee error-free or uninterrupted service.
11.4: We can void bets in case of obvious errors.
11.5: You agree to hold us harmless for any losses or issues.
11.6: We’re not liable for delays or failures caused by force majeure (natural disasters, war, etc.).
11.7: Maximum liability is either €500 or the amount of your wager—whichever is less.
12. Responsible gambling and self-exclusion
12.1. Please be aware that betting is meant for fun and enjoyment, and you should cease immediately if it ceases to be enjoyable. Never gamble with funds that you cannot afford to lose. If you sense that your gambling is no longer under control, we provide a self-exclusion facility. Simply contact our Customer Support
[email protected] via your registered email to request self-exclusion, and this will become effective upon receipt of an email confirmation for your selected self-exclusion, which will be dispatched to the email address associated with your account registration. Your account will then be inactive until you advise us otherwise, preventing any logins during this period.
12.2. Keep these points in mind:
12.2.1. Gambling should be a source of entertainment, not a financial strategy.
12.2.2. Gambling is not a solution for financial problems.
12.2.3. Set a gambling budget and adhere to it. Monitor your expenses and limit your play to the budget you have set.
12.2.4. Do not attempt to recover losses or gamble with money needed for other expenses.
12.2.5. Ensure gambling is only done in your leisure time and does not interfere with your daily responsibilities. Be mindful of the time you spend gambling.
12.3. When you opt for self-exclusion, you agree to the following terms, which take effect from the time we enforce your selected self-exclusion period:
12.3.1. Your account will be inaccessible, and you cannot perform withdrawals during this time.
12.3.2. Any bets that are still open when you self-exclude will remain active and settle according to the official results.
12.3.3. After the self-exclusion period ends, you may withdraw any winnings from these bets. We do not annul or void bets placed prior to the commencement of self-exclusion.
You cannot shorten or cancel the self-exclusion once set, until the chosen period expires.
12.4. By self-excluding, you acknowledge that:
12.4.1. You will not attempt to open a new account during this period.
12.4.2. You will not make deposits or try to deposit funds on the Website.
You will refrain from wagering on the Website throughout this time.
12.4.3. This self-exclusion is initiated by you, and we bear no responsibility for any potential losses incurred during this self-exclusion period.
13. Privacy Policy
13.1. This section explains how we handle your personal information—what we collect, how we use it, and how it's stored—when you interact with us or use our website and services.
13.2. We are committed to protecting your personal data and will manage it in line with this policy.
13.3. Information We Collect:
Your name
Email address
Submitted preferences
Date of birth
Country of citizenship
Physical address
Identification number
Government-issued ID
Location data
Device information
IP address
13.4. How We Collect It:
When you register an account
Through direct communication with you
From your interactions with the website
13.5. Why We Collect It:
To meet KYC and identity verification requirements
To manage subscriptions and marketing communications
To process membership or account applications
To improve our services and user experience
To authenticate your identity and secure your account
For promotional communication (you can opt out anytime)
To compile anonymous statistics
To respond to your inquiries or requests
To meet legal and regulatory obligations
To investigate suspicious or illegal activity
To handle legal matters or job applications
13.6. If you don’t provide necessary data, we may not be able to offer our services or respond to your requests.
13.7. By using our website, registering, or submitting your data, you agree to the collection, use, and sharing of your data as described here.
13.8. You may request that we delete your personal data when it’s no longer legally required. Email us to make this request.
14. Communication With Us
14.1. Contact us via our support form or email for all official communications.
14.2. We’ll communicate with you through the website or by emailing the address linked to your account. We choose the method.
14.3. All official communications must be in English and sent from/to your registered email address.
14.4. By registering, you agree to receive promotional emails. You can opt out at any time by contacting support.
15. Complaints
15.1. If you have a complaint, contact our support team first via live chat or email.
15.2. We may record our interactions with you and refer to them if there’s a dispute.
15.3. We aim to resolve complaints within 2 weeks. If it’s more complex, we’ll update you within 8 weeks.
15.4. You agree to:
Report disputes about game outcomes within 7 calendar days
Report other issues (e.g., account, payments) within 1 month
Raise unresolved disputes to arbitration or court within 365 days
15.5. Complaints must be personal—you can’t transfer them to others.
15.6. If live chat doesn’t resolve the issue, email
[email protected] within 7 days. Late complaints may still be reviewed at our discretion.
15.7. We aim to respond to email complaints within 60 business days, unless:
The complaint is complex and needs more time
We’re waiting for more information from you
15.8. You must provide clear details. If we need more info, the clock stops until you reply.
15.10. For game-related disputes, our internal data will be the final reference.
15.11. We will:
Not transfer player claims, accounts, or winnings
Try resolving issues via mediation
Use court or arbitration if needed
15.12. All operational disputes must follow the process outlined above.
16. Links to Other Websites
16.1. Our site may link to third-party websites we don’t control. These are offered for your convenience. We don’t guarantee their accuracy or endorse their content. We recommend reviewing their privacy policies and terms before using them.
17. Crashed or Aborted Games
17.1. Criminal Activity
If we suspect fraud or illegal behavior (e.g., money laundering), we may close your account, block your balance, cancel withdrawals, and report you to authorities.
17.2. Collusion and Cheating
We’ll disable accounts and confiscate funds if we detect unfair practices, such as:
Sharing card information
Teaming up with others to cheat
Using the same account by multiple people
Playing in a way that distorts competition
We monitor play using both automated and manual reviews.
17.3. Fraudulent Activity
Using tools like VPNs or third-party betting is strictly forbidden. We may block your account, seize your balance, and report you to banks or law enforcement.
18. Other Rules
18.1. Governing Law: This agreement is governed by the laws of The Autonomous Island of Anjouan, where all legal matters will be settled unless resolved elsewhere first.
18.2. Language: If there’s any difference in translation, the English version of these Terms is the official one.
18.3. Entire Agreement: This document is the full agreement between us. You agree there are no promises outside of what’s written here.
18.4. No Partnership: This agreement does not mean we’re business partners or involved in a joint venture.
18.5. Severability: If any part of this agreement is found invalid, the rest still applies.
18.6. Transfer of Rights: We may assign our rights and obligations to another company, and we’ll inform you if that happens. You may not transfer your account to anyone else.
18.7. No Waiver: If we don’t act on a rule right away, we still reserve the right to enforce it later.
