Last Updated: November 12,2024
The Company strictly follows and complies with the “Know Your Customer” (KYC) principles designed to prevent financial crimes, including money laundering, by verifying client identities and conducting due diligence.
At any time, the Company may request KYC documentation deemed necessary to verify a user’s identity and location within HookCasino. We reserve the right to limit access to services, payments, or withdrawals until satisfactory verification is completed, or for any other reason at our sole discretion, in accordance with applicable laws.
We apply a risk-based approach, performing thorough due diligence checks and continuous monitoring of all clients, transactions, and activities. In line with anti-money laundering regulations, we implement three levels of due diligence depending on the customer risk profile and transaction type:
Simplified Due Diligence (SDD): Applied to very low-risk transactions that fall below specified thresholds.
Customer Due Diligence (CDD): The standard level of verification and identification conducted in most cases.
Enhanced Due Diligence (EDD): Required for high-risk customers, large transactions, or special cases.
Additionally, users who deposit a cumulative amount exceeding EUR 2,000 (or currency equivalent), request any withdrawal, or engage in transactions flagged as suspicious must complete the full KYC verification process.
During KYC, users will be asked to provide basic personal information and upload the following documents:
A government-issued photo ID (front and back, if applicable).
A selfie holding the ID document.
A recent bank statement or utility bill.
Proof of source of funds (e.g., a photo of the card used for deposits).
KYC Process Guidelines
Proof of ID:
Valid signature present.
Not issued from restricted jurisdictions such as the USA, Netherlands, France, , Australia, Spain, Austria, Comoros, Germany,UK, Dutch West Indies, FATF blacklisted or sanctioned countries (e.g., Iran, North Korea, Myanmar), or any jurisdiction deemed illegal for online gambling by the Central Government of Curaçao or the Anjouan Offshore Financial Authority.
Full name matches client’s details.
Document expiry date is at least 3 months ahead.
User is over 18 years old.
Proof of Residence:
Recent bank statement or utility bill (issued within the last 3 months).
Issued from non-restricted countries (same restrictions as above).
Full name matches that on the ID.
Selfie with ID:
The individual in the selfie matches the ID document holder.
ID document matches the one provided in the Proof of ID.
Proof of Deposit:
Photos of both sides of the card showing the first 6 and last 4 digits (CVV/CVC must be covered).
Name on the card matches the account holder.
Card signature field, if present, must be signed.
Additional Notes on KYC
If the KYC process is unsuccessful, the reason will be documented and a support ticket created. The user will receive the ticket number and an explanation.
Approval is granted once all required documents are received and verified.
Typically, KYC reviews are completed within 48 hours.
